Refund Policy

You are eligible for a full refund under the following conditions: - Your refund request is submitted within 7 days of the original purchase date - The subscription has not been fully consumed or extensively used - The refund is for your first purchase only (not available for renewals) We reserve the right to evaluate refund requests on a case-by-case basis for situations outside these conditions.

The following are not eligible for refunds: - Renewal subscriptions (only the initial purchase qualifies for the 7-day guarantee) - Subscriptions purchased more than 7 days ago - Services that have been fully delivered and consumed - Partial month refunds (we do not offer pro-rated refunds) - Chargebacks without first contacting our support team

Requesting a refund is simple: 1. Contact our support team via WhatsApp or email 2. Provide your order ID and registered email address 3. Briefly explain the reason for your refund request 4. Our team will process your request within 24-48 hours 5. The refund will be issued to your original payment method Contact us at: support@altustv.com or WhatsApp: +966 598 920771

Once your refund has been approved: - PayPal: 3-5 business days - Credit/Debit Cards: 5-10 business days - Cryptocurrency: 1-2 business days - Bank Transfer: 3-7 business days Processing times may vary depending on your payment provider and financial institution.

You can cancel your subscription at any time with no cancellation fees. Here's what happens when you cancel: - Your service will remain active until the end of your current billing period - You will not be charged for the next billing period - No partial refunds are provided for unused time in the current period - Your account will remain accessible for historical orders To cancel, simply contact our support team or stop your renewal payment.

We encourage you to contact us before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly by our support team. If a chargeback is filed without first contacting us: - Your service will be immediately suspended - Your account may be permanently banned - You will lose access to any prepaid service time - Legal action may be taken for fraudulent chargebacks

If you disagree with our refund decision, you may: - Contact our support team for a second review - Request escalation to our management team - Submit a formal complaint via email We aim to resolve all disputes within 5 business days. Our team will work with you to find a fair solution.